Where do you ship to and how much does shipping cost?
We ship to the US, Canada, Australia and New Zealand and some countries in Europe. We offer all customers a free or flat shipping rate of $4.95, both with tracking - we want your experience to be simple and efficient - just the way we like it.
We process orders within 24-72 hours and deliver them within 6-15 days depending on your location, with tracked shipment included for your convenience.
We also offer a 14-day refund/exchange policy for all orders, ensuring a hassle-free shopping experience. For any queries or assistance, our customer support team is always ready to help
Can you guarantee arrival before Christmas?
Please note that while we strive to process and ship orders as quickly as possible, unexpected carrier delays and peak holiday volumes are beyond our control. Therefore, we cannot guarantee delivery before Christmas. We appreciate your understanding and thank you for your patience during this busy season.
Where can I find my tracking number?
When your items ship, you should receive an automated email notification from our system providing you with a tracking number.
If you haven't received one or the tracking number doesn't work, don't worry. Contact us and we will solve the problem!
If you need more detailed information, please send us an email to hello@snugcritter.com and we will help you!
Unexpected Delays
In some cases delivery may take longer than the standard shipping times above. External factors may cause shipping delays, such as international customs processing and holidays, which are beyond our control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
Do You Offer Delivery To P. O. Boxes Or Military APO/FPO Addresses?
No, we can't send shipments to P.O. Boxes and Military APO/FPO addresses.
What if my items get lost during transit?
If, by any chance, your package gets lost in transit, don't worry – we've got you covered!
Rest assured, we have two friendly options to make things right for you. First off, we can issue a full refund for your lost package, so you won't be left empty-handed. Alternatively, if you prefer, we can arrange a speedy reshipment of your order, and you can expect your goods to arrive within 7-10 days